Terms & Conditions

Introduction

Welcome to Aarya Gems Limited. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our site. These Terms, along with our Privacy Policy and any other policies posted on our website, govern your use of our website and services.

1. Definitions

"Company" refers to Aarya Gems Limited (referred to as "we", "us", or "our"), a company registered in Hong Kong.
"Customer" refers to any individual or entity that purchases our products or services.
"Product(s)" refers to all items available for sale on our website, including but not limited to diamonds, jewellery, and related accessories.
"Website" refers to Aarya Gems Limited's online platform.
"You" refers to the customer or user accessing the website.

2. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please refrain from using our services. Your continued use of the site constitutes acceptance of any changes to these terms.

3. Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you warrant that you are of legal age to enter into a binding contract.

4. Product Information and Representation

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the color, size, or other specifications of products will be accurately represented on your device. All details, weights and measures are approximate.
In the event of a significant discrepancy, customers are encouraged to contact our customer service team for clarification before purchase.

5. Pricing and Payment

5.1. All prices are listed in Hong Kong Dollars (HKD) and are subject to change without prior notice. Prices displayed are inclusive of applicable taxes unless otherwise stated.
5.2. We reserve the right to correct any pricing errors that may occur. In the event of a pricing error, we will contact you to offer the option of proceeding with the order at the correct price or canceling your order.
5.3. We accept payment methods in bank transfer and cash within the discussed payment terms.
5.4 For online transactions, if any, Aarya Gems Limited uses secure payment gateways to ensure the safety of your financial data.

6. Order Acceptance and Confirmation

6.1. Your order constitutes an offer to purchase a product. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
6.2. We will notify you via email, call or whatsapp if your order is accepted. Order confirmation is subject to stock availability.
6.3 An order is only considered accepted once the deposit is made.

7. Shipping and Delivery

7.1. We will make reasonable efforts to deliver your order within the specified timeframe. However, delivery times are estimates and not guarantees.
7.2. We are not responsible for delays caused by factors beyond our control, including but not limited to customs delays, natural disasters, or incorrect delivery information provided by the customer.
7.3. Shipping costs and delivery options will be discussed before confirming the order.
7.4. The customer is responsible for ensuring that the delivery address is accurate and accessible.
7.5. Aarya Gems Limited is not responsible for any import duties or taxes incurred on international shipments.

7.6. The customer have an option to self-pick at our location.

8. Returns, Exchanges, and Refunds

8.1. We do not offer any return, exchange and refund policy.
8.2. Custom or personalized items are not eligible for return, exchange and refund.
8.3. For any concerns regarding the purchase, reach out to our customer service to resolve.
8.4. Concerned items must be accompanied by the original sales receipt and all original packaging.
8.5. Refunds will be processed using the original payment method, and may be subject to an administration fee.
8.6 Exceptional exchanges are subject to stock availability and may be offered for same price product at the discretion of Aarya Gems Limited.

9. Intellectual Property

9.1. All content on our website, including text, graphics, logos, images, and software, is the property of Aarya Gems Limited and is protected by copyright laws.
9.2. You may not use any content from our site without our express written permission.
9.3. "Aarya Gems Limited" and our logos are trademarks of Aarya Gems Limited.

10. Limitation of Liability

10.1. Aarya Gems Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
10.2. Our total liability shall not exceed the purchase price of the product.
10.3. We are not responsible for any loss or damage that occurs during shipping.

11. Indemnity

You agree to indemnify and hold harmless Aarya Gems Limited, its directors, employees, and agents from any claims, losses, liabilities, damages, or expenses arising from your use of our website, your violation of these Terms, or your violation of any rights of another.

12. Governing Law and Dispute Resolution

12.1. These Terms shall be governed by and construed in accordance with the laws of Hong Kong.
12.2. Any disputes arising from these Terms shall be resolved through amicable negotiation. If negotiation fails, the dispute shall be settled in the courts of Hong Kong.

13. Amendments to Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the amended terms.

14. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand our practices regarding your personal information.

15. Force Majeure

Aarya Gems Limited shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

16. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Aarya Gems Limited
1605, Hart Avenue Plaza, 5-9 Hart Avenue, Tsim Sha Tsui, Hong Kong
aaryagemsltd@gmail.com
+852-37058964

17. Compliance with Hong Kong Law

We ensure that all transactions are legally valid and secure, in compliance with the Hong Kong laws.